Our Support goes Over and Above...

Globelink’s whole approach towards our customers with the support we provide, is that we stand side by side with you to support you with any problem connected to the solution we provide. Our aim is always to empower and enable our customers with maximum knowledge transfer as we progress. 

 

In detail, our approach to selling and supporting our customers, is that we;

 

  • provide Consultancy Level support.

  • don’t sell what we don’t use.  

  • install, train and support on what we supply. 

  • are customer centric, not vendor focused.

  • support time you purchase from us, is unlimited within reason.

  • we work with clients using telephone and shared screen.

  • we raise any issues for you with our suppliers. You only ever have to deal with us, and not our suppliers.

  • we are trusted partners to our suppliers, and they often use us to do work on their behalf.

  • have broad technical scope: our knowledge extends to include all the common systems that interact with the products we sell, e.g. Servers, Switching and Peripherals to help us with your problem resolution.

  • Globelink run a support ticketing solution which means we can track tasks and manage issues along with tracking time reports.

 

We've already helped dozens of Sophos UTM customers with a migration path to the  XG Firewall.

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Get in touch

Tel: 0203 137 3930

Email: info@globelinkuk.com

Regions:

London

Surrey

Hampshire

Buckinghamshire

Hertfordshire

Kent

Oxfordshire

Berkshire

 

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